Shipping

US Domestic Shipping

At Otis & George, we offer fast and reliable domestic shipping services to ensure your order reaches you in a timely manner. All orders are carefully processed and dispatched within 2 business days (excluding weekends and holidays). We partner with trusted carriers to deliver your packages securely right to your doorstep, typically in 5-7 business days.

For domestic orders, we provide a range of shipping options for your convenience, including standard shipping and expedited shipping. The shipping cost and estimated delivery time will be displayed at the checkout based on your location and chosen shipping method.

International Shipping

Otis & George offers international shipping to most countries. Just like our domestic shipping, international orders will be processed and shipped within 2 business days (excluding weekends and holidays).

Please note that international shipping rates and delivery times may vary depending on your location and chosen shipping method. Import duties, taxes, and customs fees, if applicable, will be the responsibility of the customer. These fees may be collected upon delivery by the local customs authorities.

Learn more about taxes on international orders.

RETURNS & Exchanges

Return & Exchange Policy

We want you to be completely satisfied with your streetwear purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return policy. Please follow these simple steps to initiate a return:

  1. Contact Customer Support: Reach out to our friendly customer support team within 30 days of receiving your order to initiate the return process. You can contact us through customersupport@otisandgeorge.com.

  2. Provide Order Details: When contacting us, please provide your order number and the reason for the return. This information will help us assist you better.

  3. Pack and Ship: After receiving return authorization, carefully pack the item(s) in their original condition and packaging. Include a copy of your order invoice in the package. Ship the return using a trackable shipping method to ensure safe delivery.

  4. Processing, Exchanges and Refunds: Once we receive and inspect the returned items, we will process your refund to the original payment method within [X] business days. Please note that shipping charges are non-refundable, and any return shipping costs will be the responsibility of the customer.

Note: Please ensure that all returned items are unworn, unwashed, and in their original condition with tags attached to be eligible for a refund.

If you have any further questions or need assistance with the shipping and returns process, we are here to help!